Knowledge Management Implementation in IZGAZ

Managing knowledge efficiently and effectively is considered a core competence for organizations to survive in the long run. The capability of organizations to leverage their knowledge resources seems to be one of the most important parameters from the strategic perspective. Nevertheless, the evolution and implementation of Knowledge Management (KM) is still in its infancy in Turkey, leading to the difficulty in composing a comprehensive and applicable KM framework for organizations in Turkey. This study analyses KM implementation in a local natural gas distributor and aims to clarify basic KM processes and their comparative effects on KM performance. Purpose − The main purpose of this study is to disclose the core processes of KM and figure out the relationship between these processes and the KM performance based on the data collected from IZGAZ in Turkey. Design/Methodology/Approach − This study uses the data from 70 employees in IZGAZ. Findings − This study reveals that there is a positive relationship between KM processes and KM performance. Furthermore, among the three main processes of KM, knowledge sharing and distribution has more impact on KM performance than knowledge generation and development and knowledge codification and storage. Originality/value − This study aims to construct a useful KM model for scholars and practitioners regarding the three main processes. The findings of this study emphasize the importance of knowledge sharing and distribution particularly for organizations in the services sector. JEL Classification Codes: D20, D29.